REFUND & CANCELLATION POLICY

1. Digital Product Nature

EraseRooms Pro is a digital product — an activation code delivered instantly after payment. There is no physical product, no shipping, and no delivery delay.

2. Refund Eligibility

• You request a refund within 24 hours of purchase
• Your Pro activation code has not been redeemed yet
• The Pro features were not working as described at the time of purchase
• You were charged twice for the same order

• Your activation code has already been redeemed and Pro features activated
• More than 24 hours have passed since purchase (for one-time plans)
• You simply changed your mind after redeeming the code
• You purchased the wrong plan by mistake after redemption

3. Monthly Subscription Cancellation

If you purchased the monthly Pro plan:

• You may cancel at any time before the next billing cycle
• Cancellations take effect at the end of the current billing period
• No partial refunds are provided for unused days in the current month
• To cancel, contact us at support@eraserooms.com

4. How to Request a Refund

To request a refund, email us at support@eraserooms.com with:

• Your Instamojo order ID or payment reference number
• The email address used for payment
• Reason for refund request
• Whether your code has been redeemed or not

We will respond within 48 hours and process approved refunds within 5-7 business days back to your original payment method.

5. Technical Issues

If your Pro code is not working or Pro features are not activating correctly, please contact us at support@eraserooms.com before requesting a refund. We will resolve technical issues immediately and issue a replacement code if needed.

6. Contact

For all refund and cancellation requests: support@eraserooms.com

We aim to resolve all issues fairly and quickly. EraseRooms values every user and will always try to find the best solution.